Place of Business: Texas Tech University

Job Location : Lubbock, Texas

Position Description:  Assistant Director - Employee Services Center

Lubbock

43293BR

Human Resources

Position Description

Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Job Duties / and or Responsibilities: 
Managing the daily benefits operations, you will provide support and collaborate with other team members, management, and outside agencies to ensure successful utilization of all available insurance and retirement benefits by:

• Overseeing and supervising the daily operations of the Employee Services Center (ESC), to include employee benefits (insurance and retirement) education and enrollment
• Ensure accurate insurance and retirement eligibility determination for all employee types and job status changes
• Create and maintain employee benefit material and presentations ensuring they are accessible, accurate, and compliant
• Assist retiring faculty and staff with the retirement process, serving as a liaison with multiple state agencies and retirement vendors
• Serve as an escalation point for review of complex or sensitive insurance or retirement issues
• Ensure compliance with state benefit laws, IRS regulations, and internal policies
• Assist with maintaining benefit policies, procedures, and internal controls
• Lead and train benefit coordinators, including work allocation and execution, customer service and accuracy standards, and performance management

Minimum Qualifications:

Required Qualifications

Bachelor's degree in Human Resources, Business, or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

SHRM or HRCI certification
Previous supervisory experience
State of Texas insurance and retirement benefits knowledge

                                       
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