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Lessons learned are lessons worth sharing …and a shout out to Lubbock SHRM!

March 29, 2021 4:06 PM | Anonymous


I have received some great advice from many leaders over the course of my career, but the advice I received at the beginning of 2002 was a game changer and remember it like it was yesterday. One morning sitting in my office as the new operations manager, I called my brother to tell him about the mess I just took on at a new company and how I hadn’t been able to identify anyone on my team with passion or even a little bit of positive energy that could help me turn our operations around in our company. He asked if I knew anyone outside the organization that I could bring on board and I said there is a guy that I know that is not only positive, but is filled with passion and was someone I knew that could trust if I could get him to come on board. My brother shared that if I didn’t pick up the phone and call him this afternoon to recruit him on my team that he was going to call him and hire him.

He said in order to move a company forward, you have to start by surrounding yourself with people that you can trust and exudes passion to model for others for maximum impact. If you don’t get the right people on board, you will be destined to not only fail, but have a lot of stress and misery during the entire process. That afternoon I called my friend Heitor and the rest was history. Not only did we make our operations profitable, but we changed the culture from mediocre to a culture of excellence in less than 24 months. Heitor helped transform our operations by hiring the right people, setting expectations, and holding each person accountable along the way. He exuded positive energy that was infectious and made our team feel like they were valued and part of something special… like family.

A few years later when I decided to make a career change and move to a new company, my brother hired Heitor and he transformed his company operations too. It’s always about people and always will be about people! People that have passion, people that you can trust, people that care and people that want to make a difference.

When we find these special people, we need to recruit them and empower them as quickly as possible and watch our organization accelerate. The best part of all is they will become lifelong friends that we can always count on in both our career and our personal life.

Who is making a difference in your chapter? Who is someone you need to recruit in your community to help you move your chapter to a different forward? Maybe someone for social media, or someone that is well connected to help drive better programs? Now is a great time to get them involved…

Quick shout out to Lubbock SHRM… This west Texas chapter has a board spotlight campaign that is helping us get to know their board members… Check it out here!

Keep up the great work Lubbock SHRM! 

Quote of the Day: “Never give up, never ever give up.” Jim Valvano

Call to Action: Who is on your board that moves your organization with their energy and passion? Make sure they know how valuable they are and give them the reins to keep going!

Help us in 2021… Have ideas to share or stories that have made impact in your chapter? If so, please send to bwaller@goarmstrong.com for a future “blog” feature!

Texas SHRM Mission Connecting and Supporting SHRM chapter leaders to elevate the HR profession through education, advocacy, and leadership development